Support delivered by our IAM experts
While this area demands niche technical skills, these specialized experts are in short supply, posing a challenge for businesses to manage their identity management requirements effectively and efficiently. The broad impact of identity management technologies across the entire IT landscape further complicates matters, as misconfigurations or outages can significantly affect security and productivity.
As identity experts and market leaders, CyberSphinx is ideally positioned to provide highly responsive, expert technical support, encompassing all aspects of your identity management systems. Our team comprises highly experienced specialist consultants and support professionals, ensuring peace of mind and the assurance that any technical issue can be promptly resolved, restoring normal service without delay.
Our service
Technical Support
Direct access to CyberSphinx’s accredited support team, offering backup for an unlimited number of incidents.
24/7 Availability
Our technical support engineers are available during regular office hours, with an optional 24/7 upgrade for round-the-clock assistance.
Self-Service Portal
Gain access to our portal for conveniently logging new incidents or updating existing ones.
Phone Support
Our dedicated support teams are on call 24/7 to assist you.
Response Time Target
We prioritize speedy responses, with targeted response times based on support level and issue severity, including a 1-hour response time for Priority One issues.
Service Management
A designated Service Delivery Manager will oversee, review, and resolve service issues to ensure a seamless experience.
Consultancy Bank
Leverage optional consultancy hours to continually enhance your identity security environment. Benefit from our expert identity management consultancy services, whether for implementing new requirements, performing system updates, or providing off-hours support.
The business benefits
Access to support professionals
Gain access to our team of support professionals, as our qualified support engineers forge a partnership with you, seamlessly extending your team.
Global coverage
Enjoy worldwide coverage with support teams strategically situated all over the world.
Maximise your investement
Maximize the value of your investment by optimizing your identity security environment, prioritizing long-term technical health.
Vendor agnostic support
Experience vendor agnostic support, leveraging our strong relationships with top identity security vendors for your benefit.