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Customer identity

We understand your challenges

In the era of extensive online business, providing digital experiences akin to visiting a physical store is paramount. Subpar customer experiences in a competitive market can result in incomplete transactions and lost opportunities.

CyberSphinx Customer Identity and Access Management (CIAM) solutions offer a versatile and secure customer identity platform, enabling the creation of first-class, seamless customer journeys across multiple channels with minimal friction, accessible from any device and location. Safeguarding customer data remains a priority.

With CyberSphinx, your digital business can flourish as we help you create friction-free customer experiences, attracting new customers and nurturing existing ones.

Our solution

CyberSphinx’s CIAM solutions is only available as SaaS but tailored to meet your specific needs, and capable of scaling with the number of customer identities and complexity. Our SaaS solutions cover a wide range of common CIAM requirements, including customer registration, user store, and various authentication options, from traditional username and password to smartphone-based MFA and passwordless authentication.

At a large scale, our on-premise or hosted identity store efficiently handles millions of customer identities without compromising performance. For more advanced scenarios, we provide consent and data governance modules, along with online fraud detection, ensuring that your customers’ trust in your brand extends to how their personal data is managed.

Customer Registration

Enable friction-free customer registration, ranging from standard out-of-the-box forms to fully customized flows for advanced scenarios.

Passwordless and Strong Authentication

Offer a variety of authentication options, from traditional username and password, SMS-based multi-factor, and social login to passwordless methods like biometrics and Fido.

Dynamic, Continual Risk-Based Authorization

Monitor customer sessions in real-time, allowing a dynamic and risk-based approach to access, facilitating long-lived sessions with transactional authorization when needed for request integrity.

Scalable Identity Store

Choose the ideal identity store for your business, from SaaS to on-premise or hosted internet scale directories capable of managing millions of customer identities.

Data Protection and Consent

Build trust-based customer relationships and comply with regulations like GDPR by empowering customers with full control over their data and its usage.

Online Fraud Detection

Combat fraud in real-time across your web and mobile channels using modern tools that combine real-time behavioral navigation, biometrics, and device and network attributes.

Risk Management

Enhance threat detection and improve authentication decisions with risk management by aggregating and weighing signals from users, networks, devices, and more.

Identity Verification

Ensure customer identities are verified during and beyond registration, tying their digital identity to their real-life identity.

Identity Orchestration

Create seamless end user experiences by integrating chosen identity vendors effortlessly with no-code, drag-and-drop visual flows, allowing quick design of automated workflows for diverse identity use cases.

The business benefits

To drive revenue and foster loyalty, a crucial element is having a customer identity solution equipped with multi-channel personalization. Our unified solutions excel at enhancing digital customer experiences.
Acquisition and Retention
Seamlessly attract and retain customer relationships, ensuring exceptional customer experiences.
Exceptional Customer Experience

Create friction-free interactions for customers across multiple channels, enhancing their overall experience.

Build Customer Confidence

Simplify registration, provide secure authentication options, and offer single sign-on to remove barriers and instill customer confidence.

Drive Revenue

Personalize content delivery to customers on any device, fostering increased revenue opportunities.

Meet Regulations

Ensure customer data security by allowing them to manage consent, building trust and compliance with regulations like GDPR.

Customer Intelligence

Gain valuable insights into your customers through identity verification workflows integrated into the registration process.

Multi-channel Approach

Extend seamless customer registration and authentication across all channels, including web, mobile, and call centers.

Rapid Integration

Utilize developer-friendly REST APIs for swift integration of customer identity services into business applications and experiences.

Data Protection and Consent

Build trust-based relationships by giving customers full control over their data and its usage, adhering to regulations.

Business Agility

Empower developers to integrate customer identity directly into online platforms via REST API, enhancing business agility.

Business Value

Delight customers with exceptional digital experiences, driving cross-selling, up-selling, and reducing abandoned carts.

Managed Service

CyberSphinx offers a fully delivered solution and also managing customer identity services for your convenience.